This Privacy Policy explains how Dragons Netball collects, uses and protects personal information when you use our website, contact us, sign up for updates, attend our events, or interact with us online.

For the purposes of this policy, “we”, “us” and “our” means Dragons Netball.

If you have any questions about this policy or how we use your personal information, you can contact us at:

Email: info@dragonsnetball.com

1. What information we collect

We may collect personal information when you:

• contact us by email or through the website
• sign up to receive news, updates, offers or event information
• enquire about camps, masterclasses, partnerships, matchdays, pathway activity or community opportunities
• interact with our website, adverts or social media content
• attend Dragons Netball events or take part in activity linked to the club

The information we collect may include:

• your name
• email address
• phone number
• organisation name, where relevant
• details of your enquiry
• marketing preferences
• information about how you use our website
• technical information such as your device, browser, IP address and approximate location
• cookie and tracking information, where you have given consent

Where we run camps, masterclasses or community activity involving young people, we may also collect information provided by a parent, guardian or responsible adult. This may include participant details, emergency contact information and any relevant access, welfare or safeguarding information needed to run the activity safely.

2. How we use your information

We use your personal information to:

• respond to enquiries
• manage bookings, events, camps, masterclasses and community activity
• send updates, news, offers and marketing messages where permitted
• manage relationships with fans, partners, sponsors and community contacts
• improve our website and understand how people use it
• measure the performance of marketing activity
• keep our website safe and working properly
• meet legal, safeguarding, insurance and administrative requirements

We only use your information where we have a lawful reason to do so.

3. Our lawful basis for using your information

Under UK data protection law, we rely on the following lawful bases:

Consent
Where you have agreed to receive marketing updates, or where you choose to accept analytics or marketing cookies.

Legitimate interests
Where we use information in a reasonable way to operate Dragons Netball, respond to enquiries, improve our website, manage relationships and promote our activities. We only rely on this where our interests do not override your rights.

Contract
Where we need to use your information to provide something you have requested, such as event participation, booking support, partnership discussions or other services.

Legal obligation
Where we need to keep or share information to comply with legal, safeguarding, accounting, insurance or regulatory duties.

4. Marketing communications

We may send you updates about Dragons Netball, fixtures, events, community activity, offers, camps, merchandise or partner opportunities where we have permission to do so, or where the law allows us to contact you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@dragonsnetball.com.

We will not sell your personal information to third parties.

5. Cookies and tracking

Our website uses cookies and similar technologies. Some cookies are needed for the website to work properly. Others help us understand website use and measure marketing activity.

We may use:

• Google Analytics 4, to understand website traffic and user behaviour
• Meta Pixel, to measure and improve advertising across Meta platforms such as Facebook and Instagram
• essential website cookies, to support basic website functionality and security

Analytics and marketing cookies will only be used where you have given consent through our cookie banner or cookie settings.

You can change your cookie preferences at any time through the cookie settings on our website.

More detail is provided in the Cookies Policy below.

6. Third-party websites and services

Our website may link to third-party services, including ticketing, merchandise, social media and partner websites.

For example, ticket purchases may be handled through Ticketmaster and merchandise may be handled through VX-3. These third parties have their own privacy policies and cookie practices. We are not responsible for how they use your personal information once you leave our website.

We recommend reading their privacy information before providing personal details on third-party websites.

7. Who we share information with

We may share personal information with trusted suppliers and partners where needed to run our website, communicate with you, manage events, measure marketing, or deliver our services.

This may include:

• website hosting and maintenance providers
• email marketing platforms
• analytics and advertising providers, including Google and Meta
• event, ticketing or merchandise providers
• professional advisers such as accountants, insurers or legal advisers
• safeguarding, regulatory or law enforcement bodies where required

We only share the information needed for the relevant purpose.

8. International transfers

Some of the services we use, such as Google, Meta or other digital platforms, may process personal information outside the UK.

Where this happens, we expect those providers to use appropriate safeguards under UK data protection law, such as approved contractual protections or other recognised transfer mechanisms.

9. How long we keep your information

We only keep personal information for as long as needed.

This will depend on the type of information and why it was collected. For example:

• general enquiries may be kept for as long as needed to respond and manage follow-up
• marketing data is kept until you unsubscribe or ask us to remove it
• event, camp, safeguarding, booking or financial records may be kept for longer where needed for legal, insurance or safeguarding reasons
• analytics information is kept in line with the settings of the relevant analytics platform

When information is no longer needed, we will delete it or anonymise it.

10. How we protect your information

We take appropriate steps to protect personal information from unauthorised access, loss, misuse or disclosure.

This includes limiting access to personal information, using secure systems where possible, keeping our website maintained, and working with suppliers who are expected to handle data responsibly.

11. Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate information
• ask us to delete your information
• object to certain uses of your information
• ask us to restrict how we use your information
• withdraw consent where we rely on consent
• ask for your information to be transferred to another organisation, where applicable

To use any of these rights, contact us at info@dragonsnetball.com.

We may need to verify your identity before responding.

12. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: ico.org.uk

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Cookies Policy

This Cookies Policy explains how Dragons Netball uses cookies and similar technologies on our website.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work, remember choices, understand visitor activity and measure marketing.

Some cookies are essential. Others are optional and will only be used where you have given consent.

2. Types of cookies we use

Essential cookies

These cookies are needed for the website to work properly. They may support things like page loading, security, consent preferences and basic website functionality.

These cookies do not require consent, but we still explain them for transparency.

Analytics cookies

These cookies help us understand how people use the website. For example, they may show which pages are visited, how users move around the site, and whether the website is working well.

We use Google Analytics 4 for this purpose.

Analytics cookies are only used where you have given consent.

Marketing cookies

These cookies help us measure the performance of advertising and understand whether our campaigns are reaching the right audiences.

We may use Meta Pixel for this purpose. This can help us measure activity from Facebook and Instagram adverts and improve future advertising.

Marketing cookies are only used where you have given consent.

The exact cookies and durations may vary depending on browser settings, consent settings and platform changes.

4. Managing your cookie choices

When you first visit our website, you can choose whether to accept or reject optional cookies.

You can also change your preferences at any time through the cookie settings link or banner on our website.

You can also manage cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. Blocking some cookies may affect how the website works.

5. Third-party cookies

Some cookies may be set by third-party services we use, such as Google or Meta. These providers may process information according to their own privacy policies.

Our website may also link to third-party websites such as ticketing, merchandise and social media platforms. Those websites may use their own cookies, which are not controlled by us.

6. Changes to this Cookies Policy

We may update this Cookies Policy from time to time. The latest version will always be available on our website.